Various questions

Lake Lucerne

The answers to the frequently asked questions on various topics can be found here.

Dogs that have a shoulder height of less than 30 cm will be transported on our ships for free, as long as they are kept in their own animal friendly basket or bag. All other dogs need a special pet ticket, which costs CHF 10.00 for a single ride or CHF 12.00 for a return journey. Dogs are welcome in the restaurants on the official course cruises. This includes the lunchtime ship, Lake of Uri lunchtime ship, Zmorge ship and breakfasts on course ships. Dogs are not allowed on all other additional themed cruises.

Exception: Guide dogs for the blind are permitted.

Based on available capacity, we will transport bicycles at a surcharge. The cost per bike is CHF 10.00 for a single ride and CHF 12.00 for a return journey.

Please note that there is explicitly no transport guarantee for any and all bikes and you are advised to make an advance reservation if in doubt. For all groups with more than 5 bikes a reservation is mandatory. Please call us on our main number to make the required reservation in advance. Bike tickets or passes issued by other Swiss transport companies, including SBB, are NOT valid on Lake Lucerne! 

On board our "Gastronomie Vierwaldstättersee" will be belighted to welcome you at any of our board restaurants or vending points. If you would like to enjoy breakfast, lunch or an aperitif on board, we will be happy to reserve a table for you in the restaurant. Please make your reservation by telephone on +41 41 367 67 67 or by e-mail: info(at)lakelucerne.ch. You can find the gastronomic offer on our ships here.

On our large motor vessels you will find electrical outlets and power sockets in the board restaurant. On our historical steamboats, no such fixtures are available. If you would like to work on the ship with your laptop or other equipment, we will be happy to inform you about the boat allocation and availability by calling +41 41 367 67 67. As the connections on the lake are unfortunately not optimal, we do not offer W-Lan on our ships.

Many of our ships have been purposefully built for year-round operations. As we run public transportation services 365 days a year in addition to our seasonal leisure cruises, our ships are ideally suited for operations in all kinds of conditions. You will find our winter boats to be warmly heated and very hospitable when it is cold outside.

Because several of our steamboats were built as traditional summer ships, they only operate during the warm time of the year from spring to autumn. The exception are the steamers "Uri" and "Unterwalden", which have been retrofitted for winter services and feature enclosed panoramic restaurants on the upper deck. These vessels then are also used for our festive winter steam program during the holidays of late December and early January.  

Our ships are very safe and designed to operate in all kinds of conditions. In case of strong winds or severe storms, it is not possible to call some stations on Lake Lucerne. 

On all of our ships smoking is prohibited indoors, but you may smoke outside on the free decks. We ask that you please use the ashtrays and do not throw any stubs into the lake!

Yes, it is allowed to bring any kind of outside food or drink onto our vessels. We only ask that you do not consume these in the board restaurant, but merely in the common areas of the main deck or outside on the free decks. 

As a rule, musical performances are not permitted on any of our ships, as these are public transportation vehicles. We also ask that you refrain from musical performances out of respect to your fellow passengers. 

Vouchers are accepted until 10 years after the expiry date. Gift tickets and vouchers for culinary cruises are accepted up to 5 years after the expiry date. Expired excursion tickets (e.g. for the Rigi/Pilatus railways) cannot be extended.

You can report at the pier 1 in Lucerne or you can contact our customer service (+41 41 367 67 67 | infolakelucerne.ch).

Please note that you will have to pay a processing fee of CHF 10.00 per lost property item handed over.